We are members of the NAEA Propertymark network, as well as the Property Ombudsman, which both offer extra protection for our client.
Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness. We aim to reassure all of those buying and selling property that estate agents who display the Propertymark Protected logo offer better protection for their clients: Client Money Protection, Professional Indemnity insurance, membership of an independent redress scheme. Members are also subject to Propertymark Conduct and Membership Rules and disciplinary procedures with sanctions for those who fall below the expected standards. Anyone using an agent displaying the Propertymark Protected logo will be confident that their agent is guiding them on their property journey.
The World of Property is Changing…
What Makes NAEA Propertymark Protected Agents Different?
NAEA Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.
2. Complaints Procedure
Ruling on complaints through independent ombudsman services and regulated by Propertymark.
3. Peace of Mind
They hold all the correct insurance and protection to give you peace of mind through your move.
Registered with HMRC to ensure compliance with money laundering regulations.
The Property Ombudsman
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent. The TPO Board charges scheme members an annual subscription however, it is the independent Council to whom the Ombudsman reports, the majority of which is made up of members. TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents. The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 27 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
Why choose an FIA member agent?
Membership of the FIA is by invitation only. We limit membership to one excellent local independent estate agent that meets our high standards and qualification criteria.
Your member agent has been selected by the FIA exclusively in your local area. This means they have access to a range of exclusive products and services that can help sell your property and equally as important provide a quality, professional service throughout.
Independent agency at it’s finest
Choosing an estate agent can be quite daunting, there are many options. The FIA helps you make that decision by endorsing only one, exclusive local agent. It is our firm belief that no-one cares more about their customers than local independent businesses.
Members are pre-qualified by FIA before applying for membership. This is to ensure competency, compliance and professionalism within their field of expertise. Giving you peace of mind that you’re in safe hands.
By invitation only
FIA membership is granted by invitation only. All of our members have been selected based on their particular proficiency, skill and professionalism. We turn down many agents who we deem not suitable for FIA membership.
Training & compliance
Our members have access to exclusive and bespoke FIA approved staff training. Our online courses ensure continued best practice for members.
Our member agents undergo a quarterly mystery shopping exercise to ensure they are consistently delivering high quality service to their customers.
FIA Members have a wide-range of modern and effective marketing tools at their disposal to ensure that you get the maximum exposure for your property.
Part of something bigger
Your FIA approved agent is part of a large member-only network of similar skilled agents, this means they benefit from sharing best practice and advice from a wide variety of member agents from all over the country.